AI & Automation · 2026
Aurora Atende
AI customer-service assistant integrated with WhatsApp and the CRM, with human handoff.
- Client
- Aurora Telecom
- Year
- 2026
- My role
- Back-end · AI
- Timeline
- 2 months
01 — The challenge
The support team received thousands of repetitive messages a day, and first-response time exceeded 3 hours.
02 — The solution
I implemented an AI assistant that answers from the company's knowledge base, looks up CRM data and hands off to a human when needed.
- Answers grounded in the company's knowledge base
- WhatsApp, CRM and ticketing integrations
- Smart handoff to human agents
- Quality dashboard with satisfaction metrics
Stack
- Python
- FastAPI
- Claude API
- n8n
- Redis
Color system
100
75
50
28
12
#5f95ff
Typography
Aa
Geist · 400 / 500 / 600
03 — Results
68%
resolved by AI
-80%
response time
24/7
always-on support
Next project
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Real-estate portal with map search, advanced filters and an agent dashboard.
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